Terms and Conditions
Enterprise data
Suppy BV (DogSuppy)
BE 0804.370.916
Belgium
8500 Kortrijk
support@dogsuppy.uk
Article 1: General provisions
The e-commerce website of DogSuppy, a Private Company with registered office in Kortrijk, VAT BE 0804.370.916, (hereinafter 'DogSuppy') offers its customers the opportunity to purchase products from its online store online.
These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("customer"). When placing an order via the DogSuppy online store, the customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional conditions of the customer are excluded, unless they have been accepted in advance, in writing and expressly by DogSuppy.
Article 2: Price
All prices stated are expressed in EURO, always including VAT and all other duties or taxes required to be paid by the customer.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The price statement applies exclusively to the items as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the e-commerce website has been compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind DogSuppy. DogSuppy is only obliged to make an obligation of means with regard to the accuracy and completeness of the information provided. DogSuppy is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.
The offer is valid while supplies last and can be adjusted or withdrawn at any time by DogSuppy. DogSuppy cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
Article 4: Online purchases
The ordering procedure via a webshop usually consists of the following steps:
- Register or log in to the webshop
- Select products and add to shopping cart
- Confirming the order and completing contact and shipping details
- Select shipping method and apply any discount codes
- Selecting the desired payment method (bancontact, Visa, PayPal, etc.)
- Confirm the order and payment
The possible methods of payment are:
- Bancontact: payment via online banking
- Visa: payment by credit card
- Mastercard: payment by credit card
- PayPal: payment via a PayPal account
- iDEAL: payment via online banking
- Transfer: direct online bank transfer
DogSuppy is entitled to refuse an order due to a serious shortcoming on the part of the customer, with regard to orders in which the customer is involved.
Discounts are not valid retroactively and/or cannot be exchanged for cash, unless DogSuppy itself decides that this is permitted, to prevent abuse.
Discount codes can always be combined per 1 item with the standard bundle discount (e.g. a 10% code can be combined with a standard 15% discount code on bundle packaging), unless stated otherwise.
DogSuppy reserves the right to change the promotional conditions at any time.
Typographical errors are reserved.
Article 5: Execution of the Agreement and delivery of the Products
5.1. DogSuppy will execute the Agreement carefully.
5.2. The place of delivery is the address provided by the customer in the Acceptance. This address is repeated in the Confirmation.
5.3. DogSuppy reserves the right to deliver the customer's order in different parts if this is beneficial for faster processing. If the customer does not fulfill his obligations, DogSuppy always has the right to postpone the delivery of Products, without owing any compensation to the customer.
5.4. The estimated time of delivery will be communicated in the Confirmation. If DogSuppy does not deliver the Products within the additional period, the customer has the right to terminate the Agreement, unless DogSuppy proves that there is Force Majeure.
The delivery period is only accepted as essential if expressly stated in the Agreement. In that case, the Consumer can terminate the Agreement if the term is exceeded.
5.5. Risk in case of delivery to Consumers
The risk of damage and loss of Products rests with DogSuppy until the moment of delivery to the Consumer or a third party who receives the Products for the Consumer. In the event that a Product is delivered damaged, the Consumer will report this to DogSuppy by e-mail without delay and no later than 3 days after receipt of the Products. In the event of damage, the Consumer will provide DogSuppy with a photo of the damaged Product as an attachment to this notification.
After receiving this notification, DogSuppy will either inform you within 24 hours of the reason why the damage is not accepted, or make a proposal for the replacement of the damaged Product.
5.6. The Consumer cannot refuse delivery after the Cooling-Off Period has expired.
5.7. DogSuppy's delivery obligation is legally and automatically suspended until the customer has fulfilled his payment obligations.
Article 6: Price, delivery costs and payment
6.1. The total price is shown at the end of the Order Process, before the customer commits to a payment obligation in his Acceptance. The total price is stated in the Agreement and includes VAT. Only the price shown in the Offer and stated in the Confirmation binds the Parties. The prices shown in the Offer, promotions or a quotation do not automatically apply to future orders
The customer can only continue with the Order process by selecting a payment method and then clicking on the “Place Order” button on the next page, which creates a payment obligation on the part of the customer.
6.2. The Agreement clearly determines whether there are additional costs, such as delivery costs. Any VAT, import duties, excise duties and other customs costs are always borne by the customer.
6.3. The customer undertakes to report any inaccuracies in the payment details provided or stated to DogSuppy without delay.
6.4. The customer can choose to pay by VISA, MasterCard, Bancontact, iDEAL, ApplePay, Maestro and bank transfer.
When paying by credit card, the customer gives an initial authorization when placing the order and immediately debits the credit card for the order value.
6.5. Late payment: No reason, for example complaints regarding the Products or comments regarding an invoice, can result in the customer suspending his payment obligations.
By a Consumer: If the Consumer does not fulfill his payment obligation(s) on time and after a period of 14 days after a notice of default from DogSuppy to still meet his payment obligations, statutory interest is due on the amount still due and DogSuppy is entitled to charge to charge collection costs incurred.
Article 7: Right of withdrawal
7.1. Except in cases where this is expressly excluded, the Consumer has a Right of Withdrawal.
7.2. To cancel the Agreement without giving reasons and without costs other than the legally provided costs as stated in Article 9, the Consumer has a reflection period of 14 days starting from the day after the day on which the Consumer or an designated third party takes physical possession of the Product(s).
Article 8: Obligations of the Consumer during the Reflection Period (only applicable to Consumers)
8.1. Before the expiry of the Cooling-off Period provided for in Article 10.2, the Consumer will handle the Product(s) and the packaging with care. He will only unpack or use the Product to the extent necessary to determine the nature, characteristics and operation of the Product. The Consumer will only examine the Product as he would in a store.
8.2. If the Consumer opens the original packaging or proceeds with the installation of the Product (or gives the order to do so), the Consumer waives the Right of Withdrawal. The placement of the Products is explicitly excluded by the parties from the right of investigation as described in Article 8.1 of these general terms and conditions.
8.3. The Consumer is liable for the reduction in value of the Product that is the result of his handling of the Product that goes beyond what is permitted in the previous paragraph. This depreciation can be deducted from the refund.
Article 9: Exercise of the Right of Withdrawal
9.1. If the Consumer exercises his Right of Withdrawal, he must report this to DogSuppy within the Cooling-Off Period by means of the Model Form or in another unambiguous manner.
9.2. After receiving this cancellation notice, DogSuppy will immediately send a confirmation of receipt, with instructions for taking back the Product.
9.3. Unless otherwise agreed in writing, the Consumer will send the Product(s) as soon as possible and in any case within 60 days from the day following the invocation of the Right of Withdrawal. All Products to which the withdrawal relates will be returned with all accessories supplied, in their original condition and packaging, and in accordance with the reasonable and clear instructions provided by DogSuppy.
The risk and burden of proof for the correct and timely exercise of the Right of Withdrawal lies with the Consumer.
9.4. DogSuppy will reimburse all payments received from the Consumer, including, if applicable, the delivery costs, without delay and in any case within 14 working days after the day on which it is informed of the Consumer's decision to (partially) withdraw from the Agreement.
Unless DogSuppy has offered to collect the Products itself, it is entitled to wait with the compensation provided for in the previous paragraph until it has received all Products back, or until the Consumer has demonstrated that he has returned the Products, whichever comes first. fall.
Article 11: Exclusion of warranty
The controller, DogSuppy, respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data.
11.1. The warranty does not apply if the customer has modified, processed or incorporated the Products or for normal wear and tear or defects arising from unintended use of the Products.
11.2. DogSuppy can only be obliged to agree for a special use, provided that it is expressly accepted in the Agreement.
11.3. A Product is deemed to be in accordance with the Agreement if it:
- it is in accordance with the description given in the Offer;
- it is suitable for the use for which Products of the same type are normally intended;
- it offers the quality and performance that are normal for Products of the same type and that the customer can reasonably expect, given the nature of the Product and any public statements made by DogSuppy about its special characteristics, namely through advertising and labeling ;
- it is suitable for any special use desired by the customer that he has communicated to DogSuppy when concluding the Agreement and that DogSuppy has accepted in writing. In the absence of express acceptance of this special use, DogSuppy can in no way be obliged to do so. DogSuppy will compare the returned Products with its specifications for the relevant Product.
11.4. The warranty only applies to the Products and not to the work involved in installing or removing them.
11.5. The customer can only invoke the warranty if he proves that there is a lack of conformity and provided that the lack of conformity is not minor. There is no lack of conformity if the materials of the Products undergo a slight color evolution. The customer cannot invoke the warranty if the lack of conformity is a result of incorrect or defective installation by the customer or a third party appointed by him or by failure to comply with DogSuppy's usage and cleaning instructions.
Article 12: Exercise of the guarantee
12.1. The customer must check the Products immediately upon receipt and, if any defects appear, notify DogSuppy in writing immediately, no later than one week after delivery. In the absence of written notification of any defect, the Products are deemed to be in accordance with the Agreement, unless it concerns a hidden defect that cannot be determined by carrying out a thorough inspection.
If it appears during the warranty period that the Product has a hidden defect, the customer must immediately notify DogSuppy of this defect and no later than one week after discovering the defect. In other cases, the customer is deemed to accept the hidden defects.
If the lack of conformity is established during the first six months after delivery, it is agreed that the defect already existed upon delivery. In all other cases, the Consumer must demonstrate that the non-conformity already existed at the time of delivery. Business customers must always demonstrate that the lack of conformity already existed upon delivery of the Products.
However, after the lack of agreement has been established, the parties may agree to any form of compensation.
Article 13: Liabilities
13.1. Unless otherwise stated, DogSuppy's liability is always limited to the amount of the invoice to which the Agreement relates.
13.2. DogSuppy is never liable for indirect damage, including but not limited to loss of profit, loss of savings or professional opportunities, loss of data, damage to third parties, business damage, business stagnation, personnel costs.
Article 14: Retention of title
14.1. The delivered Products remain the property of DogSuppy until full payment, regardless of whether the goods have been processed or pledged. This retention of title also applies to all accessories, such as the costs of the transaction, packaging and transport costs, default interest, etc. Any advances paid by the customer can be used by DogSuppy to compensate for the depreciation and/or the aforementioned to belong.
14.2. The customer may only resell or otherwise redistribute Products subject to the retention of title if this falls within the customer's normal course of business and in the ordinary course of business, subject to compliance with the following conditions:
- the customer agrees with his customer at least a similar retention of title;
- all claims of the customer against third parties arising from such transactions will be transferred to DogSuppy until full satisfaction of all claims that DogSuppy has on the customer, whereby the customer undertakes to inform the third party of this or to include this transfer in the agreement between them to be included if a written agreement is concluded.
Article 15: Complaints procedure
15.1. The Consumer can submit a complaint via support@dogsuppy.com or via the appropriate platform at www.becommerce.be.
15.2. Complaints about the implementation of the Agreement must be submitted fully and clearly described to DogSuppy within a reasonable period.
15.3. Complaints are handled within a short period of time. DogSuppy will inform the Consumer if it cannot handle the complaint within a short period of time and state the reasons for this.
Article 16: Processing of personal data
16.1. Customer data is kept securely by DogSuppy. Personal data is always treated confidentially.
16.2. The way in which DogSuppy processes personal data is explained in detail in the Privacy Statement .
Article 17: Termination of the Agreement
17.1. In the event of non-execution of the Agreement as a result of a breach of contract by the customer, DogSuppy is entitled to terminate the Agreement by means of a written notice, without prior notice of default and without prior judicial intervention.
17.2. In such cases, DogSuppy is entitled to compensation proportionate to the disadvantage it has suffered. The parties agree that this reasonable compensation corresponds to at least 20% of the amount stated in the Confirmation, on the understanding that DogSuppy always has the right to prove higher damage.
Article 18: Other provisions
18.1. The Agreement comprises the entire agreement between DogSuppy and the customer and replaces any previous documents.
18.2. The fact that a right is not claimed or not used, or the fact that a sanction or procedure is not applied, as well as the failure to file a claim by DogSuppy does not in any way constitute a waiver or waiver of rights.
18.3. The complete or partial nullity or unenforceability of one or more provisions of the Agreement will not affect the validity of the other provisions. In such cases, the void or unenforceable clause will be deemed to have been replaced by operation of law by a clause that comes as close as possible to the original common intention of the Parties.
Article 19: Applicable law and competent court
19.1. Unless otherwise provided in international treaties, the Agreement is governed by Belgian law, with the express exclusion of the Vienna Sales Convention.
19.2. Unless otherwise provided in international treaties, any dispute falls under the jurisdiction of the courts of the judicial district of Kortrijk